COMMUNITY ASSOCIATE


We are looking for a full-time Community Associate to help us make everyday at Alley the best days possible. If people scare you this isn’t for you. If early morning and organization make you cringe, we understand but this isn’t for you.

As the “face” of Alley, you will be the first point of contact for our community members and their guests. You’ll be part concierge and part human swiss-army knife going above and beyond to support and connect our members with the resources, information, and experience they need to keep being awesome! You’ll greet people, answer questions, forge connections and be the catalyst that holds our community together. This means you’re energetic. You’re lively. You love meeting people. You love helping people and ensuring they are comfortable. You’re well presented and pride yourself on your style.


Traits you should exude:
● Enthusiasm
● Warmth
● Graciousness
● Black-belt in problem solving (while loving every minute of it)
● Unwavering Patience in the face of... anything.
● Commitment to standards of quality
● A conspirator of success for... everyone.

Bottom line: you need to be the nicest person ever and love helping people succeed on the outside with laser-precision unrelenting attention to detail and organization on the inside.

Everyday you’ll be tasked with squeezing out more efficiency, style, and plain old awesomeness out of the front house. It will be your domain to which you have unrelenting ownership! Check out some more details below:


GOALS AND OBJECTIVES
● Create a welcoming and supportive environment for members, guests, tours and day passes
● Support the General Manager and Memberships & Success Associate
● Maintain product knowledge for all front of the house and Alley operations
● Maintain the distinct Alley aesthetic, appearance, atmosphere and culture
● Ensure the building is operational


DUTIES AND RESPONSIBILITIES
● Provide high level customer service and hospitality to all members and guests of space
● Seek opportunities to engage members and learn more about their respective businesses and any needs they may have
● Ensure all guests have been checked in and their host has been notified of their arrival
● Collect, organize and properly maintain incoming mail and packages
● Facilitate member move-ins and member exits by scheduling and conducting onboardings, creating welcome packets, and issuing and collecting keys
● Educate and encourage members to use the Member Dashboard to explore the community and be able to find resources and instructions in order to realize a higher level of self-sufficiency

●Suggest new and enforce current rules, guidelines and best practices for the community with goal of optimizing member experience

● Resolve member complaints regarding issues with space and potentially other members

● Conduct quality-control space walkthroughs to note immediate issues, pre-empt potential future issues, and identify areas for improvement
● Proactively gather data on members’ business objectives and coordinate with Memberships to identify Alley member services that could help members achieve their goals
● Seek opportunities to engage members and learn more about their respective businesses and any needs they may have
● Identify opportunities and act on them to connect members
● Work on current and brainstorm new community initiatives


REQUIREMENTS
● College graduate with a four year degree preferred, but not required
● Experience in the customer service and/or hospitality industry, preferably hotel
● Knowledge of the entrepreneurial / startup ecosystem and community is preferred, but not
required
● Must have strong verbal and written communication skills
● Exceptional organizational and multitasking skills
● Must know how to use Gmail and Google Docs
● Must be willing to initiate tasks and perform duties without direction
● Must have a positive, can-do attitude
● Must have a friendly and professional phone and email etiquette
● Must have superior organizational skills


CRITICAL COMPETENCIES FOR SUCCESS
Do’er:

  • Credibility is earned at Alley through execution and getting things done.
  • You are able to get into the details and deliver results under highest expectations on
  • time and quality
  • Be ready to get hands-on with all aspects of the daily needs. The buck stops with you
  • Pragmatism and outcomes orientation are valued and lead to wins
  • Exceptional organizational and multitasking skills
  • You thrive in a fast-paced environment


Solution-centric:

  • You have the flexibility to think outside the box
  • We don't do everything the traditional way, and are always looking to innovate and push
  • the envelope
  • You have the ability to foresee and identify needs of the team
  • You take an innovator and creator’s approach to any issues that may arise


Collaborator:

  • There is no room for “I” at Alley
  • You are open to new and innovative solutions
  • You must present well and communicate clearly and effectively to upper management
  • and internal departments
  • You’re willing to adjust course when appropriate new ideas or objections are raised
  • You love working with people


BENEFITS
● Join a startup company that is growing quickly and expanding to many new markets
● Work with an amazing in-house team, but also become part of a community of thousands of
creative and inspiring entrepreneurs

● Full Medical/Vision/Dental coverage

Great things in life come from great people, grit, and insane focus. If you’re up for the task then apply today.

WHAT IS ALLEY? MEET THE TEAM

CHECK US OUT ONLINE