We are looking for a full-time Community Manager at the “community above everything” coworking company, Alley. At Alley, the strength of our community is everything. Alley not only provides the physical foundation for entrepreneurs, start-ups and small businesses, but connects them to a full range of potential partners, knowledge, and resources. Sales, for us, is about delivering value to our community, and so we conspire for the success of both our current and potential members of our ever-growing community.
If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.
The ideal Community Manager has exceptional oral and written communication skills. They have the ability to develop engaging and unique content. You should be a ‘people person’ with great customer service skills. You should also possess the ability to moderate community conversations, both online and offline.
Ultimately, you will act as the face and voice of our brand and the management of all community communication.
Ensure that communication and social media campaigns align with marketing strategies
Provide engaging content in a variety of forms, such as text, image, and video, for social media accounts
Respond to comments and customer queries in a timely manner
Monitor and report on feedback and online reviews
Organize and participate in community building and brand awareness boosting events.
Ensure brand consistency by communicating with Marketing, PR, and Communications teams.
Liaise with Development and Sales departments to keep up-to-date on new features and products
Build relationships with customers, potential customers, industry professionals and journalists
Stay informed on trends in digital technology.
Proven work experience as a community manager
Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
Ability to identify and track relevant community metrics, and to utilize those metrics (e.g. repeat attendance at events)
Excellent verbal communication and writing skills
Hands on experience with brand management through social media
Monitor website traffic and customer engagement through metrics, and be able to interpret those metrics.
Knowledge of online channels of marketing and marketing practices
Attention to detail and ability to multitask